om777 Privacy Policy — Your Data, Your Rights, Our Responsibility

om777 ("om777", "we", "us", "our") operates the online casino and sports betting platform accessible at om777.games. om777 is the data controller responsible for the personal data of players who register and use the platform from Pakistan.

This Privacy Policy applies to all personal data collected from you in connection with your use of the om777 website, account management portal, games, betting markets, payment processing, and customer support channels. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you have any questions about how om777 handles your personal data, our dedicated privacy support team is available at [email protected] at any time.

om777 collects personal data from you through several channels: directly when you register and manage your account, automatically when you use the platform, and from third-party verification and payment service providers. The categories of personal data we collect are as follows:

om777 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information beyond what is strictly required for responsible gaming purposes.

om777 uses your personal data for the following specific and legitimate purposes only. We do not use your data for any purpose that has not been disclosed in this Privacy Policy:

• Account registration and management: To create your om777 account, verify your identity, manage your PKR wallet, and administer your account settings, deposit limits, and game access.
• Payment processing: To process PKR deposits via Easypaisa, JazzCash, and bank transfer, to verify payment method ownership, and to process withdrawal requests to your registered payment method.
• Identity verification (KYC): To conduct mandatory Know Your Customer checks using your CNIC and proof of address, in compliance with anti-money laundering obligations and to prevent underage gambling.
• Fraud prevention and security: To monitor your account and platform activity for signs of fraud, money laundering, collusion, multi-accounting, or other prohibited activity as defined in our Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, to apply deposit limits and self-exclusions as requested, and to provide you with responsible gaming tools and communications.
• Customer support: To respond to your support enquiries via Live Chat and email, and to maintain a record of your correspondence with om777 for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to improve om777's product features, user interface, game selection, and performance on Pakistani networks and devices.
• Legal compliance: To comply with applicable legal and regulatory obligations, including maintaining financial transaction records for the legally required period.

om777 processes your personal data on one or more of the following legal bases depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil our obligations under the om777 Terms & Conditions — including account management, payment processing, and game provision — is carried out on the basis that it is necessary for the performance of our contract with you.
• Legal obligation: Processing carried out to comply with applicable legal requirements, including KYC/AML checks, age verification, and financial record-keeping obligations, is carried out on the basis of legal compliance.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and product improvement is based on our legitimate interests in operating a secure and compliant gambling platform, provided these interests are not overridden by your privacy rights.
• Consent: Where om777 seeks to send you marketing communications about promotions, new games, or platform updates, we will request your explicit consent at the time of registration. You may withdraw consent for marketing communications at any time via your account settings or by contacting support.

om777 uses cookies and similar tracking technologies on its platform for the following purposes:

• Strictly necessary cookies: These are essential for the operation of your om777 account session, maintaining your login state, and ensuring the security of your account. These cookies cannot be disabled without disrupting your ability to use the platform.
• Functional cookies: These remember your preferences, such as your preferred language settings and display options, so that you do not need to reset them on each visit to om777.
• Analytics cookies: om777 uses aggregated, anonymised analytics data to understand how players navigate the platform so that we can improve the user experience for Pakistani players. Analytics data is not linked to your individual identity.
• Security cookies: Used to detect and prevent fraudulent activity, including bot access, brute-force login attempts, and session hijacking.

om777 does not use third-party advertising cookies or cross-site tracking cookies that would allow third parties to build a profile of your activity across the internet. You can manage cookie preferences through your browser settings, but please note that disabling strictly necessary cookies will impair your ability to log in to and use om777.

om777 does not sell, rent, or commercially share your personal data with third parties. We share your personal data only in the following limited and necessary circumstances:

• Payment service providers: Your financial data is shared with Easypaisa, JazzCash, HBL, UBL, and MCB Bank solely to the extent required to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and data processing agreements.
• Identity verification providers: om777 uses accredited third-party KYC and AML screening providers to verify your identity and screen against sanctions lists. These providers are bound by strict confidentiality and data processing obligations.
• Game software providers: om777's game catalogue includes content from third-party game studios. These providers may receive anonymised session data necessary to deliver the game — they do not receive your personally identifiable information.
• Legal and regulatory authorities: om777 will disclose personal data to law enforcement, financial regulators, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. om777 will notify you of such disclosure where legally permitted to do so.
• Corporate transactions: In the event of a business merger, acquisition, or asset sale involving om777, your personal data may be transferred to the acquiring entity. You will be notified via the email address on file before your data is transferred and becomes subject to a different privacy policy.

Given that om777 operates exclusively in Pakistani Rupees (PKR) and integrates directly with Pakistani payment infrastructure, we want to be specific about how your financial data is handled in the context of local payment methods:

• When you deposit via Easypaisa or JazzCash, om777 receives a transaction reference number and confirmation of the PKR amount transferred. om777 does not store your Easypaisa or JazzCash PIN or mobile wallet password under any circumstances.
• When you use bank transfer via HBL, UBL, or MCB Bank, om777 receives your bank account number, account title, and transaction reference for the purpose of crediting your om777 PKR wallet and processing return withdrawals. Bank account details are stored in encrypted form and accessed only by authorised payment processing personnel.
• All PKR transaction records — including deposits, withdrawals, bonus credits, and game wager outcomes — are maintained in your om777 account transaction history for your reference and are retained for the legally required period for financial record-keeping.

om777 does not process card payments (credit cards or debit cards) and does not store any card data on its platform. All financial data stored by om777 is encrypted at rest using industry-standard encryption and is accessible only to authorised personnel for defined operational purposes.

om777 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your om777 account and for a period thereafter as required to resolve any outstanding disputes or support queries.
• Financial transaction records: Retained for a minimum of five (5) years following the transaction date, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for the duration of your account and for five (5) years following account closure, unless a shorter or longer period is required by applicable law.
• Responsible gaming records: Self-exclusion records, deposit limit histories, and player safety intervention records are retained for the duration of any applicable exclusion period and for a minimum of five (5) years thereafter to prevent circumvention.
• Customer support communications: Retained for three (3) years following the resolution of the support interaction, or longer where the communication relates to an unresolved dispute or legal claim.
• Technical and analytics data: Anonymised aggregated analytics data may be retained indefinitely. Individually identifiable technical data such as IP logs is retained for a maximum of 12 months unless required for security investigations.

When personal data is no longer required for any of the above purposes, om777 will securely delete or anonymise it in accordance with our internal data destruction procedures.

om777 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• TLS/SSL encryption: All data transmitted between your device and om777's servers is encrypted using current TLS protocols. The om777 platform enforces HTTPS at all times.
• Encryption at rest: Sensitive data — including financial records, KYC documents, and account credentials — is stored using strong encryption on om777's servers.
• Access controls: Access to personal data by om777 staff is restricted on a strict need-to-know basis. All internal data access is logged and subject to regular audit review.
• Two-factor authentication: om777 offers 2FA for all player accounts via SMS to your registered Pakistani mobile number, providing an additional layer of protection against unauthorised account access.
• Real-time fraud monitoring: om777's security systems monitor account activity in real time for indicators of fraud, account takeover, and unauthorised access, with automated alerts and manual review processes in place.
• Regular security assessments: om777's platform and infrastructure undergoes regular security assessments to identify and remediate vulnerabilities.

As an om777 player, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a description of your request. om777 will respond to all valid rights requests within 30 days.

om777 is strictly an 18+ platform. 18+ We do not knowingly collect, store, or process personal data from any individual under the age of 18. The registration process includes age verification steps, and om777 conducts KYC checks to confirm that all account holders are of legal age.

If om777 discovers that personal data has been collected from an individual who was under 18 at the time of registration, the account will be immediately suspended, all funds will be reviewed in accordance with our underage gambling policy, and the personal data of the underage individual will be deleted as promptly as legally permissible. Parents or guardians who believe that a minor has accessed om777 should contact us immediately at [email protected].

om777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email to the address on file and by displaying a notice within the om777 account portal. The effective date of the most recent version of this Privacy Policy is always displayed at the top of this page.

Your continued use of the om777 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting support.

For any questions, concerns, or requests relating to this Privacy Policy or the way om777 handles your personal data, please contact our privacy support team using the details below. All privacy-related correspondence should include your om777 account username and a clear description of your request or concern.

If you are not satisfied with om777's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority or regulator in your jurisdiction. om777 will cooperate fully with any such investigation.